Assistant General Manager

Posted on: 27-04-2025

Description:

Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next assistant general manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available. Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry! Responsibilities: • Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations • Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations • Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable • Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention • Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met Guest Services: • Assist front desk staff with guest inquiries and concerns • Address guest complaints via email or phone calls • Ensure guest satisfaction by providing exceptional customer service Administrative Duties: • Maintain accurate records and reports • Prepare and submit weekly reports • Create and update templates and documents • Assist with payroll processing Inventory Management: • Maintain inventory of front desk supplies and order as needed • Oversee Retail Treatshop inventory and create purchase orders for approval Front Desk Operations: • Monitor PMS for arrivals, departures, and in-house guests • Ensure front desk staff adheres to uniform and work schedule policies • Review and approve Night Audit reports • Conduct inspections to ensure completion of front desk shift tasks Other Duties: • Assist with new hire recruitment and onboarding • Schedule weekly breakfast orders • Participate in weekly manager meetings and take notes • Contribute to a positive and professional work environment Qualifications: • Possess excellent organizational skills, communication skills, and problem-solving skills • You must have 3 or more years of experience working in the hospitality field • A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field • This role requires a strong emphasis on putting the guest first and providing exceptional customer service • You must have previous experience in a manager role overseeing a team, preferably in a hospitality role About Company: Welcome to Hotel Lotus! You can find us just off of I-70, less than a mile from the Truman Sports Complex, and a short distance to popular Kansas City attractions and landmarks. Our clean, comfortable accommodations, ample amenities, and prime location make us one of the best hotel deals in Kansas City, and we look forward to hosting you! Our proximity to Arrowhead Stadium and Kauffman Stadium makes us an excellent choice for guests in town to cheer on their team, however, you will find plenty to add to your itinerary whether you are a sports fan or not! From the American Jazz Museum and Nelson-Atkins Museum of Art to the Crossroads Arts District, culture and entertainment can be found around every corner here. Kansas City is also known the world over for our famous BBQ. Historic restaurants like Arthur Bryant’s and Dixon's Famous Chili Parlor are sure to impress any foodies planning a visit. Retail therapy is readily available at local shops and massive outlets in the area.

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Company: Hotel Lotus Stadium

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