Bilingual Remote Customer Account Representative

Posted on: 03-12-2024

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Job Requirements of Bilingual Remote Customer Account Representative: 

• Employment Type:

Full-Time * Education:
 
 High School * Location:
 
 Orlando, FL (Remote)
 
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 Bilingual Remote Customer Account Representative
 
 Bluegreen Vacations Orlando, FL (Remote) Full-Time
 
 Job Details
 
WORK FROM HOME! Bilingual Customer Account Representatives needed…
 
Bluegreen Vacations is offering full-time AND part-time opportunities for Spanish/English Bilinguals to work from home.
 
Submit your resume and apply today to be considered for one of two opportunities starting January 13th and January 20th!
 
Share Happiness: Just as every person needs a purpose, a place to belong, a reason to exist and something to believe in, so too must companies know the why behind what they do. At Bluegreen Vacations, we believe in the power of vacation. We believe vacations make people happier by sharing time together, smiles and memories. Our purpose is to share happiness.
 
BILINGUAL CUSTOMER ACCOUNT REPRESENTATIVE
 
(ADVANCED LEVEL CUSTOMER SERVICE)
 
We offer You Great Benefits! 

• Guaranteed hourly base pay with additional incentives for performance
• average earning capability is $20 per hour
• Generous benefits package
• Fun, team-oriented environment
• Inbound call center; no telemarketing
• Career advancement opportunities
• Opportunities to volunteer in the community and fundraise for charitable organizations
• Comprehensive training program
• Vacation Discounts

Great benefits OF working part-time! 

• With fewer hours committed to work, part-time may lower stress levels
• Perfect for individuals transitioning into retirement or back into full-time work
• A great way to supplement income from other sources or jobs
• Provides flexibility to work from home, saving time and money on commuting
• Learn new skills, explore different industry, and diversify experience
• Allows for a more gradual shift in career pace

College students 

• Offers more flexible schedules, allowing individuals to balance work with personal commitments, family responsibilities, and other interests
• Leaves room to pursue further education, personal projects, hobbies, or starting own business

BILINGUAL CUSTOMER ACCOUNT REPRESENTATIVES
 
 In this customer service role, you will use your creative problem-solving abilities to directly, and positively, impact the customer experience. Our contact center receives inbound calls from both Spanish-speaking and English-speaking customers who need help with specialized and complex account questions that cannot be completed online. In addition, Bilingual Customer Account Representatives correspond via email and online chat communications. And, that's where you come in…saving the day with confidence and providing excellence in customer care!
 
 The opportunities within this role include personalization of the customer's journey from start to finish of each conversation, reservation assistance and assurance of accurate vacation details, and overall customer satisfaction. How does this sound to you? If your first thought was, “This is me! I know how to provide excellent customer service. I can do this!” We want to hear from you!
 
 REQUIREMENTS OF THE POSITION…

• Bilingual Spanish/English verbal and written communication skills
• Prior customer service experience, 2 years preferred
• Ability to work from home with focus space and limited distractions
• Must have high-speed Internet service
• Problem-solving and the ability to exercise critical thinking
• Confidence to take the empowerment given and make/present decisions for customer solutions
• Willingness to pursue the goal of continual improvement, adapt in a changing environment, anticipate customer needs, and exceed customer expectations
• Outstanding communication skills
• Detail-oriented service
• Strong negotiation and organizational skills
• Ability to offer comparable alternatives
• Ability to navigate multiple systems including MS Office, internet, and internal programs
• Bachelor's degree (preferred); high school diploma or G.E.D. equivalent (required)

Important Note:

Our schedules include evenings and Saturdays (with Sundays and one weekday off)

More About Bluegreen Vacations Corporation…

At Bluegreen Vacations, we know where our true value lies. It's not only in our 70+ resorts spread across the U.S. and Caribbean, or even our 220,000+ owners and their guests. It is our associates-the people who work here and create remarkable vacation experiences for our owners and guests-who we value most. They are the ones that make it happen every day, at our resorts, administrative offices, and sales, marketing, and support locations. It's why we value our associates and do everything we can to support their success and growth.

Our collective success is reflected in the recognitions we've earned as one of Achievers “50 Most Engaged Workplaces in the U.S.” and one of Sun Sentinel's 2019 “Top Workplaces in South Florida.”

2023 ICMI Global Contact Center Awards Runner-up for Medium sized contact center.

Awarded Best in Class Remote Contact Center at the 2021 CCW Excellence Awards.

Ranked #65 on the Forbes list of America's 500 Best Midsize Employers in February 2022

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Job Snapshot

Employee Type Full-Time

Location Orlando, FL (Remote)

Job Type Sales, Customer Service

Experience Not Specified

Date Posted 11/21/2024

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The Official Vacation Ownership Provider of Bass Pro Shops® and Choice Hotels®.

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The Official Vacation Ownership Provider of Bass Pro Shops® and Choice Hotels®.

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© 2023 Bluegreen Vacations Unlimited, Inc. All rights reserved. 4960 Conference Way North, Suite 100, Boca Raton, FL 33431 United States. Bluegreen is a licensed Florida Seller of Travel, Reg. No. ST36225, Washington Seller of Travel, Reg. No. 602511860, and a Michigan licensed real estate broker, license #6501315258, 03095 Boyne Mountain Road, Boyne Falls, MI 49713. NE: Harold H. Johnson of 16909 Lakeside Hills Plaza, Suite 119, Omaha, NE 68130 is BLUEGREEN VACATIONS's designated Nebraska real estate broker, California Seller of Travel, Reg. No. 2083124-50 (Registration as a seller of travel does not constitute approval by the State of California). California law requires certain Sellers of Travel to have a trust account or bond. This business has a bond issued by Travelers Casualty and Surety Insurance Company in the amount of $100,000.00. Void where prohibited or restricted by law and/or where state registration and/or licensing requirements have not been met.
 
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View Americans with Disabilities Act (ADA) Notice.
 
Bluegreen Vacations Corporation does not provide language services or translation services of any communication in to languages other than English. Translation and descriptions of commonly-used debt collection terms are available in multiple languages at the New York City Department of Consumer and Worker Protection website, www.nyc.gov .
 
This advertising material is being used for the purpose of soliciting the sale of timeshare interests.
This advertising material is being used for the purpose of soliciting the sale of time-share property or interests in time-share property.
 
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